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Frequently asked questions
All our team work flexible hours, managing their time to fit with business need and personal commitments. If there’s a meeting that needs attending between about 8am and 6pm Monday to Friday we should be able to cover it.
Our central Projects mailbox (firstname.lastname@example.org) is monitored from at least 9am until at least 4pm Monday to Friday (except public holidays) and gives you one point of contact. We aim to reply to all emails sent to that mailbox within three working hours.
If ever you need us to be available outside normal business hours just let us know and we’ll confirm whether we can help.
If you know who is working on your project and have their email address, feel free to contact them directly.
If your message is urgent or you’re not sure who’s best to speak to, just email email@example.com and we’ll sort it out for you.
Our central Projects mailbox is monitored from 9am until 4pm Monday to Friday and gives you one point of contact. We aim to reply to all emails sent to that mailbox within three working hours.
No, we don’t. We have always been a fully remote team and we don’t have any physical premises. We’ve been working this way since 2013 and are very accustomed to meeting people and taking briefs via video call, ‘phone or even just an email.
If you have any specific questions about how it all works, just drop us an email and one of our friendly team will be in touch.