Website terms of use




1.1.         These terms of use (together with any other documents referred to in them) tell you the rules for accessing, browsing and enquiring via our website located at (our site).

1.2.         Our site is operated by the Sorted Communications Ltd team. We are a limited company registered in England and Wales with company registration number 8404654. Our registered office and main trading address is 4 Cedar Grove, Neston, Cheshire CH64 9PX.

1.3.         You can contact us by telephoning 0115 678 6727, by emailing or by writing to us at our main address referred to above.

1.4.         By using our site you confirm you have read and accept these terms of use and that you agree to comply with and be bound by them. If you do not agree to these terms of use, you must not use our site.

1.5.         These terms of use refer to our Privacy Policy, which also applies to your use of our site, setting out the terms on which we process any personal data we collect from you or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

1.6.         If you contact us via our site and go on to purchase services from us, our Terms and Conditions will apply to such purchase.

1.7.         You are responsible for making all arrangements necessary for you to have access to our site, including configuring your information technology and browser in order to access our site.

1.8.         You agree that you will only use our site in a manner consistent with these terms of use and any and all local and national laws and regulations.

2.            Changes to these terms of use


2.1.         We may amend these terms of use from time to time so please check these terms of use every time you wish to use our site to ensure you understand the terms that apply at that time.

3.            Changes to our site


3.1.         We may update our site and change the content from time to time, including to reflect changes to our services and fees. However, please note that any of the content on our site may be out of date at any given time and we are under no obligation to update it.

3.2.         We do not guarantee that our site, or any content on it, will be free from errors or omissions.

4.            Withdrawal of our site


4.1.         Access to, and use of, our site is made available free of charge but we do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business or operational reasons.

5.            Using the material on our site


5.1.         We are the owner of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and all such rights are reserved.

5.2.         You may download extracts from our site for your personal use, and may print one copy. If applicable, you may draw the attention of others within your organisation to content posted on our site.

5.3.         You must not modify the paper or digital copies of any materials you have printed or downloaded from our site in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4.         Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

5.5.         You must not use any part of the content on our site for commercial purposes without obtaining written consent to do so from us.

5.6.         If you use any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5.7.         The content on our site is provided on an ‘as is’ basis for general information only and is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

5.8.         Although we make reasonable efforts to update the information and content provided on our site, we make no representations and give no warranties or guarantees, whether express or implied, that such information and content is accurate, complete or up to date.

5.9.         Other products and company or brand names mentioned on our site may be the trademarks of their respective owners or licensors and all rights in such trademarks are reserved to their respective owners or licensors. Save as otherwise set out herein, nothing in these terms of use should be construed as granting any licence or right to use any of the trademarks or domain names referred to above.

6.            Our responsibility to you


6.1.         We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

6.1.1.     Use of, or inability to use, our site

6.1.2.     Use of, or reliance on, any content displayed on our site.

6.2.         In particular, we will not be liable for:

6.2.1.     Loss of profits, sales, business or revenue

6.2.2.     Business interruption

6.2.3.     Loss of anticipated savings or interest

6.2.4.     Loss of business opportunity

6.2.5.     Loss of or damage to data

6.2.6.     Loss of or damage to reputation or goodwill

6.2.7.     Any indirect, special or consequential damages, loss, costs, claims or expenses of any kind

7.            Prohibited uses


7.1.         You may use our site only for lawful purposes. You may not use our site:

7.1.1.     In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

7.1.2      To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.

7.1.3      To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

8.            Viruses


8.1.         We do not guarantee that our site will be secure or free from bugs or viruses. You should use your own virus protection software.

8.2.         We will not be liable for any loss/damage caused by a virus, distributed denial-of-service attached or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

8.3.         You must not misuse our site by knowingly introducing viruses, trojans, worms or other material that is malicious or technologically harmful and you must not attempt to gain unauthorised access to, interfere with, damage or disrupt our site, the equipment or network on which our site is stored, any software used in the provision of our site, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service or distributed denial-of-service attack. By breaching this provision, you would be committing a criminal offence under the Computer Misuse Act 1990 and we will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of any such breach, your right to use our site will cease immediately.

9.            Linking to our site


9.1.         You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, or infringe our copyright.

9.2.         You must not establish a link to our site in any website that is not owned by you or in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9.3.         Our site must not be framed on any other site and the website in which you are linking must comply in all respects with the below content standards. It must not:

9.3.1.     Contain any material which is defamatory or inaccurate of any person, or which is obscene, offensive, hateful or inflammatory.

9.3.2.     Promote indecent or sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or any illegal activity or intend to defraud, swindle or deceive other users of our site.

9.3.3.     Infringe or violate any copyright, database right or trademark of any other person.

9.3.4.     Host or post any content made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

9.3.5.     Be in contempt of court.

9.3.6.     Be threatening, abuse or invade another’s privacy or cause annoyance, inconvenience or needless anxiety, or be likely to harass, upset, embarrass, alarm or annoy any other person.

9.3.7.     Be used to impersonate any person or to misrepresent your identity or affiliation with any person.

9.3.8.     Give the impression that any content or views emanate from us if this is not the case.

9.3.9.     Use our content to relate to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium rate telephone numbers).

9.3.10.   Disseminate or otherwise disclose another person’s personal information without his or her prior permission, or collect or solicit another person’s personal information for commercial or unlawful purposes.

9.4.         You will be liable to us and indemnify us for any breach of the above set out content policy. This means that you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

10.          Sites we link to


10.1.      Our site may contain links to other websites and resources provided by third parties, including, without limitation, advertisers.

10.2.      We have no control over the contents of those websites or resources or their availability and any links to them are provided for your information only. You will need to make your own independent judgement regarding your interaction with any such websites or resources, including the purchase and use of any products and/or services accessible through them. We are not responsible for, and do not endorse, their content or their privacy policies (if any) and we will not be liable for any loss or damage that may arise from your use of them.

11.          Breach of these terms of use


11.1.      If we consider that you have failed to comply with, or have otherwise breached, these terms of use, we may take such action as we deem appropriate, including all or any of the following actions:

11.1.1.   Immediate, temporary or permanent withdrawal of your right to use our site;

11.1.2.   Issue of a warning to you;

11.1.3.   Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

11.1.4.   Further legal action against you;

11.1.5.   Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

11.2.      We exclude our liability for all action we may take in response to breaches of these terms of use. The actions we may take are not limited to those described above and we may take any other action we reasonably deem appropriate.

11.3.      These terms are governed by English law and you can bring legal proceedings in connection with them in the English courts (if you live in Scotland you can do so in either the Scottish or English courts and if you live in Northern Ireland, you can do so in either the Northern Irish or English courts).

These website terms of use were last updated on 13 February 2024.

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