News

If you’re a small organisation, or only a few people work on your communications, you may think you don’t need a house style guide, but having one prepared can make writing much quicker and easier and helps ensure your communications are consistent, project a professional image and reflect your business values. What is a house […]

At one time or another, most of us have come across written information that’s confusing or – worse –incomprehensible. And have you noticed how the more important a piece of communication is, the more obscure the language can be? Luckily, more and more businesses are realising now that the best way to communicate is to […]

Pre-Covid, the traditional model of work had us all travelling to a single building, starting at 9am, and finishing at 5pm. But anyone who’s worked in communications knows that (pandemics aside) the job rarely fits neatly into set hours, and the work of an organisation delivering public services – such as the NHS – never […]

Communications leads across the country are crafting case studies, planning campaigns, maintaining social media, interviewing staff, writing newsletters and organising design and print – all while responding to media enquiries and answering calls from department heads. Desperately hoping for the phone to stay quiet for a full five minutes, you focus on the screen, crafting […]

Have you ever looked at a restaurant menu and wished that, instead of having to pick one of the dishes listed, you could mix and match to suit your tastes? Say for instance they offer ‘ham and eggs’ or ‘steak and chips’, but what you really want is ‘egg and chips’. And do you want […]

When you think about staff communications, first ask yourself how you keep in touch with the news. Do you watch TV, read a newspaper, listen to the radio, check websites, or follow social media? Each of us has a way of getting up to date that suits us best, and the variety of methods we use shows that […]

Never before was there more awareness and appreciation of the importance of clear and timely communication – and the impact of getting it wrong – than during the coronavirus pandemic. Now that the World Health Organisation has declared COVID-19 is no longer a global health emergency, we can start to recalibrate and look at the […]

Whatever you’re writing, and no matter how organised and structured your messages are or how sure you are of what you want to say, if you want to engage your readers your words need to work hard. Keep sentences short Be concise and to the point. It doesn’t take long to lose a reader. Keep […]

Earlier this month we were thrilled to welcome another new face to the team, Katie Gibson, who joins us as communications manager.

For those perfectionists among us, it can sometimes be difficult to let go and hand over the reins to someone else at work. But there will always be times when you need some extra support to help deliver on a heavy workload, or to provide external expertise. Taking on a reputable and experienced freelancer or agency could […]