About us

We’ve been working as an extra pair of hands for busy communications teams since 2013. Between us, we have more than a century’s experience working with communications teams in the NHS, wider healthcare, pharma, charities, and the third and public sectors.

We’re skilled at transforming specialised terminology into plain English. In fact, writing about scientific research, technical advancements, and changes to health and care services – and what it all means for you and your stakeholders – is second nature.

We work completely flexibly and are happy to work with your in-house team or preferred suppliers to get the job done quickly, efficiently and cost-effectively. Contact us to find out how we can work together.

Our team

Sorted Communications is run by Ali Marsland, with support from a small team of people with expertise in writing, design, admin, print, photography and more. Our team includes communications and journalism professionals with scientific education and extensive experience in health and medical writing.

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Ali

Director

Ali brings more than two decades of writing and communications experience to Sorted Communications. Having trained in linguistics and held in-house communication roles in the UK National Health Service and John Lewis, Ali set up Sorted Communications (originally known as The Effective English Company) in 2013 to provide flexible, remote communications support to in-house teams. When she is not applying her direct, no-nonsense and can-do approach to the business environment, she loves to take on the world of dragon boat racing, a passion she indulges alongside her love of travel.

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Freyja

Proofreader

Freyja has over 14 years' experience in a range of marketing and communications roles, from agency account management to in-house creative services. A self-confessed grammar nerd, her natural eagle eye for detail and fixation with all things spelling related means she quickly becomes the go-to proofreader, editor and general quality controller wherever she goes. When Freyja isn't working, or doesn't have her head in a book, she enjoys walking in the Ashdown Forest and drinking copious amounts of tea (always made in the pot, the "proper" way).

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Harry

Communications Manager

Harry is a communications specialist with a background in higher education marketing and science communication. Having worked with stakeholders from all over the world, he understands the need for clarity in writing and finding the most efficient and effective ways to convey a message. He has experience in alumni relations, speechwriting, event management and magazine editing. When not creating dynamic prose for clients, he can often be found playing ‘the floor is lava’ with his two young children. Sometimes he even wins.

Jo E

Account Manager & Writer

Jo E has worked in communications for over 20 years and has a love of language, writing and the creative arts. She has experience of the broad spectrum of marketing communications that includes branding, writing, editing, proofreading, design, digital, planning and strategy, events organisation and media management. Jo is now expanding her skill set by combining her work in communications with training as a psychotherapist in her spare time. In her capacity as account manager, Jo makes sure everything runs smoothly. She is also part of our writing and editing team.

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Jo P

Writer

Jo P has 25 years’ experience in comms including in both agency and in-house roles. She spent almost 10 years within Nottingham’s NHS comms teams, including as head of communications with a community NHS provider, before turning freelance. Jo has been with Sorted Communications since 2014 and has written and edited hundreds of blog posts, web pages, press releases, features, speeches, reports, case studies and brochures for our clients. She is experienced in working with clients across various industries and has an invaluable inside-out knowledge of the NHS. She provides an island of calm in the most urgent of situations.

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Katherine

Writer

Katherine has 16 years' experience in the media industry, having held various roles on local newspapers, including as health reporter and most recently as editor. She loves the challenge of writing across a range of topics and platforms, and creating copy that is engaging and accessible for the reader. As a health reporter, she produced features on a huge range of conditions to help health charities and NHS organisations promote their work. She is also a newspaper columnist, chronicling the challenges of being a busy working mum to two young children. When she's not working, she loves going on family days out and the odd night out with friends to drink cocktails or gin.

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Katie

Communications Manager

Katie has 10 years’ experience in communications, with a varied background covering internal comms, change management, PR and media relations, event management and investor relations. She enjoys turning complex information into content that is engaging, easy to understand, and has an impact on its audience. Having worked in a range of industries, from retail to water, Katie has brought many different subjects to life. Katie lives with her husband, cat and two small children and enjoys baking (with and without the kids) with varying degrees of success!

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Laura

Communications Officer

Laura is a dedicated communications professional with a degree in creative writing and experience working with organisations including the NHS, private healthcare providers, a housing association and a sight loss charity. Social-media-savvy and an excellent writer, she writes and edits high-quality content for a range of channels and is particularly adept at writing for websites and social media. Her creative flair also lends itself to formatting PowerPoint presentations and small design projects. Outside of work, Laura enjoys several creative hobbies. She plays the piano, sings with Manchester’s Hallé Choir, and has also been known to take the occasional portrait commission.

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Leanne

Writer

Leanne is a former journalist and sub-editor turned communications specialist with 15 years of experience. She has experience working within the NHS, higher education sector and financial services industry. Having been the internal communications manager for a global company and in charge of internal communications within an acute multi-site NHS trust, Leanne understands the challenges in engaging a dispersed workforce and knows what it takes to get results. As a mum to two under-fives, most of Leanne’s time outside work is spent outdoor exploring and handing out snacks. When she does get time to herself she enjoys catching up with friends over a bottle of fizz.

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A day in our life

Life as a Sorted team member

Working entirely remotely and flexibly gives you a lot of freedom over how to structure your day. Our account manager Jo E, for example, manages to juggle her Sorted duties and psychotherapy training, as well as keep up with Formula 1, and fuel her passion for music by attending live gigs and festivals.

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Work with us

Visit our Careers page

We’re always looking for good, reliable people to join our team. As well as the roles listed below, we often need people who can write, edit or design, and people with technical skills. If you think you have something to offer, please get in touch and tell us how you can help and why you’d be a good fit for our team.

Find out more

Ali and her team of copywriting talent are one of those rare finds that any organisation would wish to make. I’ve been particularly impressed with their ability to distil corporate jargon and create highly accessible, flowing, client-friendly copy that hits the brief each and every time.

Darren McCowan

Marketing Manager, Answer-4u

Frequently asked questions

Will I have direct contact with the person working on my project?

If you know who is working on your project and have their email address, feel free to contact them directly.

Alternatively, our central Projects mailbox is monitored from 9am until 4pm Monday to Friday and gives you one point of contact. We aim to reply to all emails sent to that mailbox within three working hours.

Can I see some examples of your work or client testimonials?

Yes, absolutely.

We have some case studies on our website and there are testimonials at the bottom of most of our website pages.

If we send you a proposal for work, we will include testimonials and examples of relevant previous work within the proposal.

If you would like to see anything else, just drop us an email and we’ll be happy to send you some relevant examples.

How do you ensure information security when working remotely?

We take the security and confidentiality of your information very seriously.

We are Cyber Essentials certified and registered with the Information Commissioner’s Office.

Our systems are regularly reviewed to keep us up to date and in line with the latest guidance to make sure our customer data is protected to the highest standards.

We are able to tightly control access to any individual files or folders and are happy to sign an NDA or similar document if required.

About us

Our team